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FedFirePay LLC On-Site Training Cancellation & Refund Policy


At FedFirePay LLC we strive to ensure your satisfaction.  However, in the event you are not pleased with our training or services, we will make every effort to correct or adjust the issue prior to offering a refund. 



Must be submitted to FedFirePay LLC in writing or by email:

Cancellations received at least 3 days prior to class - customer will not be charged the training fee.

Cancellations less than 3 days prior to class may require payment for transportation or accommodations expenses.


FedFirePay LLC reserves the right to cancel or change a class at any time, including but not limited to, lack of participation, classroom, equipment, or trainer availability.

Notification will be provided within 14 days of the class, whenever possible.

Customer will not be charged for the course.

FedFirePay LLC is not liable for any direct, or indirect, consequential, or special damages that may be incurred due to a cancellation of a scheduled class.  The customer's sole remedy shall be the refund of prepaid course fees.


FedFirePay LLC shall not be liable for damages of any kind resulting from errors or omissions in the training materials.


FedFirePay LLC is not a professional financial service. FedFirePay LLC does not sell financial or monetary products, nor does it provide specific investment advice.  The information presented during training sessions is designed to educate Federal employees on their benefit programs and retirement system as defined by the Office of Personnel Management (OPM), Thrift Savings Plan (TSP) and Federal Regulations.  No promise or guarantee is made as to future career earnings, retirement savings, or potential changes to federal pay, benefit and retirement regulations.

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